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5 Keys to Successful Cross-Cultural Business Communication

SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication

Gayle is a Professional Keynote Speaker for cross cultural training, understanding cultural differences, multicultural communication and intercultural training.

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Interpersonal Communications: Is What You Say What You Mean?

Gayle is a Professional Keynote Speaker for effective interpersonal communication, effective communication training, communication skills training and more.

3 Strikes! Awareness is the First Step...

Gayle's Story: 3 Strikes! Awareness is the First Step...

Gayle started working as a Corporate Trainer, Executive Coach, and Keynote Speaker for multi-national companies in Geneva, Switzerland in the early nineties.

SAY anything to anyone, anywhere!
5 Keys to Successful Cross-Cultural Communication

When it comes to the mystery of communicating with different cultures, most cross-cultural communication books simply give readers the 'do's and don'ts. Based on Cultural Science, 'SAY Anything to Anyone, Anywhere' is a cross-cultural communication book that gives a solid foundation of what impacts cultural development, creating the, "Ah-hah!", in the culture mystery.

After the first chapter in this intercultural communication book, the reader will have the cultural communication styles, intercultural training and awareness to proactively communicate with other cultures. It's all too true that if you aren't proactive in your cross-cultural communication, you will likely be reactive.

With plenty of humor and fun, the reader learns multi-cultural tips and strategies on how to communicate without offending, expand their multinational business savvy, socialize anywhere, and bridge the cultural gap with confidence. It includes the 'Cultural Clues, Do's & Taboos for Countries from A to Z'.

Unlike many cultural diversity books, cross-cultural training programs, or books on intercultural communication, 'SAY Anything to Anyone, Anywhere' is a comprehensive cross-cultural communication book for cross-cultural communication training that benefits global business professionals and social travelers alike.

Awareness is the first step in any cross-cultural training program!


This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you'll be ready to Say Anything to Anyone, Anywhere!"

- Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

5 Keys to Successful Cross-Cultural Communication


Avoid Reactive Communication

Be proactive, not reactive, in your cross-cultural communications. As many cultural diversity books state, if you aren't proactive in your interpersonal, phone, and email communication with different cultures, you will likely be reactive. Get started on the right foot, and steer clear those all too embarrassing 'faux pas' that all the cross cultural training programs tell you to avoid!


In Person, On the Phone, and By Email

Use simple rapport secrets to create trust, and a common bond, with the cultures you visit or work with. Creating rapport is the first step when meeting someone new. It establishes a connection, trust, and ultimately leads to respect. Being in rapport with someone is the key element in successful relationships. Everyone knows how uncomfortable it is to be out of rapport with someone, regardless of their culture.


Understand Cultural Sensitivities and Avoid Conflict

Organize productive interactions, and know the factors to consider when organizing multi-cultural interactions. Time differences, and how different cultures relate to time. Communication approaches, and if you should take a direct or more indirect approach. Whether the interaction needs to be more relationship oriented or outcome oriented.


Cultural Beliefs, Values, and Rules

Develop interpersonal and virtual strategies that build strong relationships. Understand the beliefs, values, and rules of the cultures you visit, work with, and socialize with. These drive the relationship strategies. Avoid cultural misunderstanding and conflict due to differences. Foster cooperation and respect with every culture.


Cultural Clues, Do's and Taboos

No need to reinvent the wheel! Know what works and what doesn't. Be aware of the Cultural Clues and Do's & Taboos for successful multi-cultural business and social interactions. Learn the gestures and body language that can sabotage a casual visitor, or the most astute business professional.

Cultural Bloopers

The Humorous Faux Pas

They happen in every culture

Is What You Say What You Mean? Paradoxes of the English language

EMMY AWARD WINNER, Gayle Cotton is the author of the cross-cultural communication book, SAY Anything to Anyone, Anywhere! As President of Circles Of Excellence Inc, she has been educating, entertaining and inspiring others with her fresh, unique, and humorous approach to Cross-Cultural Communications since 1995. She has won the respect of Ambassadors, Country Leaders, and Company Presidents around the world that turn to her for her expertise on cross-cultural communication training, intercultural interactions, and cross-cultural negotiations.

Contact Gayle Today


Circles Of Excellence provides their services globally from locations in the US and Europe.


Please contact Gayle if you are looking for cross cultural communication books, cultural diversity books, or books on intercultural communication. She offers cross cultural communication training, intercultural training, a customized cross cultural training program for specific countries, and other cross cultural training programs. She is the author of an intercultural communication book, and a cross cultural communication book entitled, 'Say Anything to Anyone, Anywhere'.